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Same install claimed by two networks

When ad networks together claim more installs than you have, each is counting the same users. Learn why SANs overlap and which number to use for totals.

SymptomThe installs reported by Meta, Google and TikTok add up to more than the total installs in your MMP.
Most likely causeEach self-attributing network claims installs within its own windows, while the MMP gives each install to one winner.
First checkCompare the sum of network-reported installs with the MMP's total installs for the same dates.

Short answer: each self-attributing network counts every install it touched within its own windows, so the same install can be claimed by Meta, Google and TikTok at once. Your MMP picks one winner. Never add network numbers together; use the MMP for totals.

Why networks double-count installs

Self-attributing network (SAN): an ad network that decides which installs it drove and reports them itself, rather than the MMP matching a tracked click.

A user who sees a TikTok video, then clicks a Meta ad, then installs, can be counted by both. Each network is right by its own rules. Only a tool that sees every touchpoint can give the install to one source.

How much overlap is normal?

There is no fixed figure; it depends on how many users see ads on several networks. Measure your own overlap as the sum of network claims minus your MMP's paid total, and watch how it changes.

Likely causes

  • Separate windows on each network. Each network applies its own click and view windows.
  • Views and engaged views. Networks count installs after views that an MMP's last-click rule gives to a later click.
  • MMP deduplication. TikTok's help centre describes MMPs as mostly using last click and de-duplicating across networks, while TikTok self-attributes within its own window.
  • Google only sees Google. Google says Google Ads only reports conversions where there were Google Ads interactions, so it has no view of other networks.

How to confirm it

  1. Add up installs reported by each network for one week.
  2. Compare the sum with your MMP's paid installs for the same week, on the same date basis.
  3. Look up a sample of installs in your MMP and list touchpoints from more than one network.
  4. Check each network's click and view windows.

How to fix it

  1. Use the MMP as the source of truth for cross-network totals and budget splits.
  2. Use each network's own figures only for optimisation inside that network.
  3. Align windows across networks where you can, so overlap is easier to read.
  4. Report the overlap explicitly instead of treating it as an error.
SourceCounts installs touched byGives each install to
MetaMeta onlyMeta, if inside its window
Google AdsGoogle onlyGoogle, if inside its window
TikTokTikTok onlyTikTok, if inside its window
MMPEvery connected sourceOne winner

The self-attributing networks guide explains claims in detail, and which number to trust covers how to report both views. The TikTok troubleshooter includes the overlap check.

FAQ

Common questions

Why do my ad networks report more installs than I actually got?

Because each network counts installs it touched within its own windows, and the same user often touches several networks. Their numbers overlap by design.

Which network is right?

Each is right by its own rules. For a single total where every install counts once, use your MMP, which picks one winner per install.

Can I remove the overlap in the networks' own reports?

No. Each network only sees its own ads, so it cannot know another network had a later click. Deduplication only happens in a tool that sees all sources.

Should I lower my budget on a network that loses most overlaps?

Not on that basis alone. Losing last-click credit does not mean the network had no influence, so consider incrementality tests before cutting spend.

What is mobile attribution?

Mobile attribution is the process of crediting each app install or in-app event to the ad, link or channel that drove it. A mobile measurement partner (MMP) does this across all your channels so each install is counted once.

Why do ad networks report more installs than my MMP?

Each network counts every install it touched within its own windows, including views, while an MMP gives each install to a single source. Adding the networks' numbers together therefore overstates real installs.